Contact Us

If you have any questions regarding stock levels, custom instruments, or used instruments, please call and we will be happy to assist with you over the phone!
(866) 882-2230 (toll free)
(410) 744-1723 (local)

Alternatively, you may Email Us with your name, phone number, and requested item(s), and we will return your email with a phone call or email as soon as is convenient.

Special Orders/Returns

Any item notated as “Special Order” will have to be ordered from the manufacturer.  Special order items are horns that aren’t in our normal store assortment, but can easily and quickly be ordered.  We make this a hassle free experience.  Most of the time we will have the instrument drop shipped from the manufacturer to your home.  In this case, we do not take returns of items deemed Special Order unless there is a manufacturer warranty issue that needs to be addressed.  If an instrument/item is backordered for more than two weeks from the time the order was placed, we will call you to verify.  If you don’t receive a backorder notification, expect to see the horn in two weeks or less. 

Used Instruments

For used instruments, please visit www.baltimorebrass.net and call or email us to place an order.  We will transition all used instrument to our new website in the coming months.  Stay tuned!

Instrument/Mouthpiece Trial Policy

We are all players who expect to be able to test instruments before we buy them, so we feel it's only fair to pass that expectation along to our customers

7-Day Trial Period:

All instruments/accessories must be paid in full before they will be shipped or permitted to leave the store for a trial period.  If an instrument/accessory is returned there will be a sanitization fee (varies per instrument) and a restocking fee charged. This restock fee is 10%.  THERE ARE NO RETURNS OR TRIALS ON SPECIAL ORDERS.  

If an instrument is returned, the customer is responsible for shipping both directions, regardless of shipping promotions. Please call to inform us of your intent to return the instrument(s). Please take note of how we packed the instrument.  Keep all packing materials and the box as this will be very helpful (and cheaper for you) should you need to make a return. Re-pack the instrument exactly how you received it to ensure safe shipment. Consider insurance – you are responsible for all damage and resulting devaluation of the instrument(s) in addition to the 10% restocking and cleaning fees. Please send us associated tracking information for returns.

Consignment Agreement

Baltimore Brass Co. will retain 15% of the sale regardless of payment method. Items selling for $300 or less are subject to a consignment fee of 25%. Any repairs or cleaning costs will be deducted from the sale price. Payment to consignee will be made within 14 days of the sale. We reserve the right to accept or decline any instrument(s) for consignment. All instruments will be checked by the repair shop for needed repairs and cleaning before being put on the website and sales floor. This could take up to two weeks.

Shipping

Tubas ship via freight.  All other instruments are shipped via UPS and accessories are generally sent via USPS.  We are doing everything we can to help you save money on shipping but please know that in our brave new world, shipping times can be unpredictable. Freight shipments going to residential and educational institution addresses are always accompanied by extra charges

Tips for saving money on tuba shipments:

  • Ship to a commercial address with a loading dock.
  • Ship to the nearest freight company depot near your home and pick up the tuba there.

Dave and everyone here at the Baltimore Brass Company thank you for your business. We look forward to serving this wonderful community for years to come. We exist because of you!